Arcane Miniatures
comply with the Distance Selling Regulations. A customer
has the right to cancel their order, at any time prior
to payment being made without giving reason. A customer
may return any item within 7 working days of receipt,
for a full refund less any postage charges incurred by
Arcane Miniatures.
Missing items, damaged goods or any other disputes should
be reported either by email or in writing within 7 working
days of receipt. These may be returned for a full refund
[including postage] or replacement.
Arcane Miniatures will make every effort to replace damaged
goods but if replacement is not possible, or if an order
is cancelled for any other reason, Arcane Miniatures only
obligation is to refund the full purchase price.
The customer is responsible for the costs incurred in
returning the item, except in cases of faulty, damaged
or wrongly supplied goods. A deduction will be made from
the refund of any direct cost of collecting the goods.
The goods must be returned in the condition that they
were first supplied.
Please include a covering letter explaining the reason
that the goods are being returned and your full name and
address. The customer will be refunded within 30 days
of cancellation.
Customer satisfaction is at the forefront of Arcane Miniatures
trading policy. Your statutory rights are not affected.
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